FAQ

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FARM & STURGEON
CAVIAR
PAYMENTS & SHIPPING

 

Questions about our farm and our sturgeon

Can we visit your farm?

We are a working aquaculture farm and do not offer tours at this time.

What species of sturgeon do you farm?

White sturgeon (Acipenser transmontanus)

Am I able to purchase sturgeon meat from you?

That depends. Sturgeon meat or filets are available for purchase to restaurant, retail, or wholesale accounts only. If you are a chef or restaurant, retail, or wholesale account and are interested in purchasing meat, please contact [email protected]. For additional information including new client form or credit application, visit our client portal

If you are not a restaurant, retailer, or wholesaler, you can find our sturgeon meat available for individual sale from these area retailers:

RW Seafood
3707 Stone Temple Ct
Rocklin, CA 95765
(916) 630-8678

Sunh Fish Co.
1900 V St
Sacramento, CA 95818
(916) 442-8237

Am I able to purchase live sturgeon from you?

No. We do not offer the sale of live sturgeon.

Am I able to purchase any parts of the sturgeon (scutes, swim bladders, etc.) which remain following harvest for meat or caviar?

No. Upon harvest of caviar and/or meat, all remaining parts of our sturgeon are allocated – either for meat (in the case of caviar harvest), pet feed, or rendering agents.

Do you farm any other species of fish?

No. 

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Questions About Our Caviar

What does your caviar taste like?

Sterling White Sturgeon caviar is best known for its buttery creaminess, light nutty flavor, and hints of crisp seawater.

How is your caviar graded and what is the difference between your grades?

We currently offer four grades of white sturgeon caviar. Our caviar is graded by egg size and texture, and – in the case of our Imperial grade only – by color.

Our grades vary by the following characteristics:

  • Classic. Small to medium, semi-firm to very firm eggs. Unique coloring ranges from onyx to light or dark brown.
  • Royal. Medium to large, semi-firm to firm eggs. Unique coloring ranges from onyx to light or dark brown.
  • Supreme. Large, firm to very firm eggs. Unique coloring ranges from onyx to light or dark brown.
  • Imperial. Distinguished by its unique coloring ranging from olive to gold to blond. Large, semi-firm to very firm eggs.

Does your caviar contain hormones, artificial additives, or artificial preservatives?

No. Our caviar is a pure caviar, containing no hormones, artificial additives, or artificial preservatives. Our caviar consists of white sturgeon roe and a very minimal amount of dry salt which acts as a natural preservative.

What size caviar tin should I order?

The amount of caviar you order will depend on your specific needs. In general, we recommend the following serving size* per tin:

  • 30g (1.06oz): 12 spoonfuls or 1-2 people served
  • 50g (1.77oz): 20 spoonfuls or 2-4 people served
  • 125g (4.41oz): 25-30 spoonfuls or 4-8 people served
  • 250g (8.82oz): 50-60 spoonfuls or 8-16 people served
  • 500g (17.64oz): 100-120 spoonfuls or 17-34 people served
  • 1,000g (35oz): 200-240 spoonfuls or 35-70 people served

*Our recommended serving size has been based on 1/2 teaspoon spoonful per person or 1/2 to 1 ounce serving per person. 

How do I open my tin of caviar?

Grasp tin opener on the larger, oval side between thumb and index finger. Insert smaller, non-oval side of tin opener into space where lid and bottom of tin meet. Pressing the opener against the tin and moving along the diameter, twist opener back and forth to separate the lid from the bottom of the tin until you hear a “pop.” Lift lid and enjoy!

What is the best way to store my caviar?

Caviar is extremely delicate and, as such, is highly perishable. Caviar should be stored in the coldest part of your refrigerator (32° F-35° F / 0° C-1.67° C). Depending on the style of your refrigerator, this is typically in the back and may be on the top or bottom shelf but never in the door. Pro tip: Look for the vent – the spot where the coldest air is being forced into your refrigerator. Never freeze your caviar.

How long will my caviar last?

Caviar is extremely delicate and, as such, is best consumed within 24 hours and up to 48 hours of opening.

Unopened and properly refrigerated, your caviar will last up to 3 weeks.

Am I able to purchase your caviar for resale?

Yes – providing that you are a chef, restaurant, retailer, wholesaler, or other similar and you meet our qualifying criteria including a credit reference. To begin the process, please contact [email protected] or visit our client portal.

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Questions About Payments & Shipping

What payment methods do you accept?

We accept MasterCard, Visa, American Express, and Discover.

When will my credit card be charged?

Your credit card will be charged when your order is processed/readied for shipment. In most cases, this is the day before you receive your caviar.

How is your caviar shipped?

We ship using FedEx Overnight service.

How long does shipping take?

All orders are shipped overnight.

Due to the perishable nature of caviar and our commitment to providing you with a product of exceptional taste, texture, and freshness, we do not package your caviar until the day that it ships. To maintain your caviar’s optimal state, it must be shipped overnight.

How much does shipping cost?

There is a $30 flat overnight shipping fee for orders totaling less than $500. There is no overnight shipping fee for orders totaling more than $500. There is an additional shipping fee of $15 for Saturday delivery. 

Why do I have to use overnight shipping if I order my caviar well in advance?

Our goal is to provide you with a pure, world-class caviar. This means making sure that your caviar is of exceptional freshness. To guarantee this in spite of caviar’s perishable nature we must ship overnight, regardless of whether the order is placed two weeks or two days before the selected delivery date. 

Do you ship internationally?

No. We offer shipping to the U.S. and U.S. Territories only. For orders in the EU, please visit www.sterlingcaviar.eu.

Will you ship to a PO Box?

No. We cannot ship to PO boxes.

How will my order stay fresh during shipping?

At Sterling Caviar, we take the utmost care to guarantee that your caviar arrives in pristine condition. Your caviar is fresh-packed at our farm and shipped chilled, arriving at your doorstep within 24 hours.

Do you require someone to sign for the package at delivery?

No signature is required for delivery of your caviar.

What delivery days can I select for my order?

You can select delivery dates from Tuesday through Friday. Saturday delivery is available for an additional shipping fee of $15. We do not offer delivery on Sunday or Monday due to the fact that our farm is closed on Saturday and Sunday. We are not able to offer delivery on National Holidays.

Can I track my order status?

Yes. You will receive a tracking link shortly following the FedEx pick up of your caviar from our farm.

 

STILL HAVE QUESTIONS? CONTACT US!

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