Questions About Payments + Shipping

What payment methods do you accept?

We accept MasterCard, Visa, American Express, and Discover.

When will my credit card be charged?

Your credit card will be charged when your order is processed/readied for shipment. In most cases, this is the day before you receive your caviar.

How is your caviar shipped?

We ship using FedEx Overnight service.

How long does shipping take?

All orders are shipped overnight.
Due to the perishable nature of caviar and our commitment to providing you with a product of exceptional taste, texture, and freshness, we do not package your caviar until the day that it ships. To maintain your caviar’s optimal state, it must be shipped overnight.

How much does shipping cost?

A real-time shipping cost will be provided during the checkout process. 

Why do I have to use overnight shipping if I order my caviar well in advance?

Our goal is to provide you with a pure, world-class caviar. This means making sure that your caviar is of exceptional freshness. To guarantee this in spite of caviar’s perishable nature we must ship overnight, regardless of whether the order is placed two weeks or two days before the selected delivery date. 

Do you ship internationally?

No. We offer shipping to the U.S. and U.S. Territories only. For orders in the EU, please visit www.sterlingcaviar.eu.

Will you ship to a PO Box?

No. We cannot ship to PO boxes.

How will my order stay fresh during shipping?

At Sterling Caviar, we take the utmost care to guarantee that your caviar arrives in pristine condition. Your caviar is fresh-packed at our farm and shipped chilled, arriving at your doorstep within 24 hours.

Do you require someone to sign for the package at delivery?

No signature is required for delivery of your caviar.

What delivery days can I select for my order?

You can select delivery dates from Tuesday through Friday. Saturday delivery is available for an additional shipping fee of $15. We do not offer delivery on Sunday or Monday due to the fact that our farm is closed on Saturday and Sunday. We are not able to offer delivery on National Holidays.

Can I track my order status?

Yes. You will receive a tracking link shortly following the FedEx pick up of your caviar from our farm.

I created a user account — How do I log in to check my orders or make changes?

Your order history is found here: www.sterlingcaviar.com/shop/my-account/orders/
Once you sign in, >> click on “My Account” (top right corner), >> on the next screen they click “Orders”.

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